Last updated: 27 October 2026
Our privacy policy: who we are
This privacy policy explains how Automatic Gates LLC, trading as Gate Automatic (we, us or our), collects, uses and protects personal information when you use our website, place an order, request a quote or contact us. Our website address is https://gateautomatic.ae. For general information about data protection in the UAE, see the official UAE Government page on data protection laws. Your privacy is important to us.
Information we collect
- Details you give us: your name, email address, phone number, delivery and billing address, order details, and the messages or quote requests you send us.
- Account details: your email and a password stored in protected form, or your name and email from your Google account if you choose to sign in with Google.
- Usage data: your IP address, browser and device type, pages visited and how you use the website.
- Payments: payments are handled by our payment providers. We do not store full card details on this website.
How we use your information
- Order processing: to process and deliver your orders, and to send order confirmations and delivery updates.
- Communication: to answer your enquiries and quote requests, provide customer support, and tell you about updates or promotions where permitted.
- Your account: to create and manage your account and let you sign in.
- Improvement and safety: to analyse website use, improve our services and user experience, and prevent fraud or misuse.
- Legal duties: to meet our legal, tax and accounting obligations.
Sharing your information
We do not sell, lease or lend your personal information to third parties. We share data only with trusted service providers who help us run the website and our business, such as delivery, payment, email, hosting and analytics providers, who must keep it confidential. We may also disclose information when the law requires it.
Cookies and analytics
Our website uses cookies to keep the site working (for example your cart and sign-in), to understand how it is used and to help us measure and improve our marketing. We use tools such as Google Analytics through Google Site Kit, the Meta pixel and Microsoft Clarity. You can control cookies through your browser settings, and some providers offer their own opt-out options.
Sign in with Google
If you choose to sign in with Google, we receive your name and email address from Google to create or access your account. We do not receive your Google password.
How long we keep information
We keep personal information for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements and to resolve disputes. When it is no longer needed we delete or anonymise it.
Data protection
We use commercially reasonable physical, technical and administrative measures to protect your personal information from unauthorised access. No website or system can be completely secure, so please protect your own sign-in details.
Your rights
- Access and correction: you can ask for a copy of the personal data we hold about you and ask us to correct it.
- Deletion: you can ask us to erase your personal data, except data we must keep for administrative, legal or security purposes.
- Marketing: you can ask us to stop sending you promotional messages at any time.
To use these rights, contact us using the details below. We handle personal data in line with applicable UAE data protection law.
Transfers outside the UAE
Some of our service providers, such as analytics, email and hosting providers, may process information outside the UAE. We take reasonable steps to make sure your information stays protected.
Children
Our website is not directed at children, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact us
If you have any questions or concerns about this policy or our returns and terms, please contact our customer care team:
Phone: +971 52 376 2503
Email: info@gateautomatic.ae
Address: Hor Al Anz, Deira, Dubai, UAE